Accident Repairs

If you have taken out our Comprehensive or Gold Comprehensive car insurance then you're covered for repairs to your vehicle if you have an accident.

How can I get my car repaired?

When your claim is processed someone will be appointed to assess the damage and make the necessary repairs. We like to make things as quick and easy as possible for our customers, so your insurer will manage the entire process for you.

They'll find a reliable repairer near to you, make all the arrangements and pay them direct for their work, so all you'll have to do is pay them the excess. You'll also give a lifetime guarantee of the quality of the repairs, for as long as you own the vehicle.

One-stop claims assessment centres

If you live in the Brisbane, Melbourne or Sydney region you can speed the claim and repair process by taking your car to one of our one-stop claims assessment centres, where you'll get a complete appraisal of the damage on the spot. Please note that appointments are essential at all of the assessment centres. To make an appointment please ensure you have lodged your claim, which you can do by calling 1300 467 872.


Keilor East

1/60 Keilor Park Drive
Keilor East VIC 3033

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2/3 Dunlop Road
Mulgrave VIC 3170

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132 Princes Highway
Arncliffe NSW 2205

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Seven Hills

18 Prime Drive
Seven Hills NSW 2147

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Unit 3, 547 Kessels Road
Macgregor QLD 4109

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58 Pickering Street
Enoggera QLD 4051

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What happens if my car has to be written off?

If you have Comprehensive or Gold Comprehensive car insurance and your car is so badly damaged that it can't be repaired, the insurer may decide to write it off. This means that they will pay you either the insured amount or the market value of the car, depending on your policy, which you can use to buy another car.

Depending on which policy you have purchased if you bought your car brand new and it has to be written off within the first 12 or 24 months of your policy, you may qualify for a replacement car of the same make, model and specification. If this is the case we'll even pay the first 12 months rego and CTP. Check your PDS and policy documents for details and conditions.

Have a question that you'd like us to answer?

1300 Insurance's car and home and contents insurance is offered by 1300 Insurance Pty Ltd (ACN 124 845 727; AR No 327609) as an Authorised Representative of Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411). Auto & General Services arranges the insurance on behalf of the insurer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571). Because we don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Product Disclosure Statement and Financial Services Guide before making a decision to buy insurance. Not available in NT.