Home Insurance Glossary of Terms

  • Accident

    A single occurrence or series of occurrences arising from one event which you did not intend or expect to happen.

  • Benefit

    An amount of money paid to you as the result of successful insurance claim.

  • Benefit Limit

    The total amount we will pay you under your policy for each level of cover selected. Check the PDS and your policy document for details of the benefit limits and conditions that apply to your cover.

  • Certificate of Insurance (also known as Policy Document)

    A document outlining the contract of insurance between you and us, and identifying the policy number, commencement date, cover end date, address of the insured home, sum insured and schedule of benefits, including benefit limits.

  • Claim

    A request to receive a benefit under the terms of your insurance policy. You will need to notify us of the event which gives rise to your claim and supply supporting evidence such as photographs, police reports or quotations for repairs.

  • Collection

    A number of items of common type, appearance or nature which, when considered in their entirety, have a greater value together than the total sum of each item individually.

  • Commencement Date

    23h59 on the date when your cover first starts, as shown on your policy document.

  • Contents

    The household goods and personal effects that are owned by you or that you are legally responsible for, that are listed as insured in the PDS or your policy document.

  • Cooling Off Period

    The period of time after you buy your policy, during which you can cancel your policy and receive a full refund of any premiums you have paid. Our home and contents insurance products have a 21 day cooling off period.

  • Cover

    The insurance cover applying to your home and contents, as shown on your policy document.

  • Duty of Disclosure

    When you apply for home and contents insurance you will be asked to provide us with complete and honest information about the features of your home and the items you wish to insure. If you conceal or leave out important information we may cancel your policy and we may not pay any claim you make.

  • End Date

    23h59 on the date upon which your policy terminates and benefits cease. The end date is shown on your policy document. If the policy is cancelled, either by you or by us, then the date of cancellation will be deemed to be the end date.

  • Excess

    The amount you must pay for each incident if you make a claim. This will be deducted from the amount we pay when we settle your claim. The amount and type of excess that applies is shown in your policy document.

  • Exclusion

    Circumstances in which you will not be covered under your insurance policy, for which you are not able to claim any benefit. Check the PDS and your policy document for details of the exclusions that apply to your policy.

  • Family

    Includes your spouse or partner, your children or children of your spouse or partner, your parents and parents-in-law, grandparents, grandchildren, and your brothers and sisters who permanently live with you at your home.

  • Fixtures

    Items that are permanently attached to your home or buildings at the insured address, but not carpets or internal window coverings.

  • Flood

    The covering of normally dry land by water that has escaped or been released from the normal confines of any lake; or any river, creek or other natural watercourse, whether or not altered or modified; or any reservoir, canal or dam.

  • Flood Cover

    Damage as a result of flooding is excluded from many home and contents insurance policies, including ours, in order to keep premiums affordable. Some insurance providers offer it as an optional extra, for which you pay an additional premium, or as a standalone insurance policy.

  • FSG (Financial Services Guide)

    A document we give you that contains important information in relation to the provision of financial products and services, including who authorises us, what products we are authorised to provide to you, how to make a complaint, how we get paid, how to contact us, and other professionals we have relationships with. You can download a copy of our FSG here.

  • Garden Retaining Wall

    A wall, which is not part of the residential building, designed to hold back or prevent the movement of earth.

  • Home

    The private residential building at the insured address shown on the policy document, including domestic fixtures and permanent structural improvements that are shown as insured in the PDS or your policy document.

  • Home Office Equipment

    Office equipment that is used in connection with any business, trade or profession that you conduct from the home.

  • Household Member

    A person who permanently lives with you at your home.

  • Insured Address

    As shown on the insurance certificate.

  • Insured Event

    Any of the listed events against which you are covered for damage, destruction or theft. Check the PDS for full details of what is and isn't covered.

  • In the Open Air

    Within the boundaries of the insured address, in an area that is not completely enclosed by walls and a roof, or is not able to be locked.

  • PDS (Product Disclosure Statement)

    Document setting out in detail the exact terms and conditions of an insurance product, including any exclusions. It is vital that you read and understand the PDS before taking out any form of insurance. You can download the PDS for our home and contents insurance products here.

  • Personal Effects

    Those personal items that belong to you or your family that you might ordinarily take with you outside your home, that are shown as insured in the PDS or your policy document.

  • Policy Document (also known as a Certificate of Insurance)

    A document outlining the contract of insurance between you and us, and identifying the policy number, commencement date, cover end date, address of the insured home, sum insured and schedule of benefits, including benefit limits.

  • Policy Period

    The time during which we provide cover, as specified in your policy document. The first policy period starts on the commencement date and ends on the end date.

  • Premium

    The amount you pay for your insurance cover. Depending on the type of cover you may be able to pay your premium weekly, monthly or annually. The cost of your premiums will depend on a number of factors including the type of insurance you take out, the sum you wish to insure, the type of home you have, where you live and what security features you have in place at your home.

  • Set

    A pair or group of similar or related items that belong or function together.

  • Specified Contents

    Contents items that are described and have been listed for a sum insured nominated by you as the replacement value. These will be listed in your policy document.

  • Specified Personal Effects

    Personal effects items that are described and have been listed for a sum insured nominated by you as the replacement value. These will be listed in your policy document.

  • Storm

    An atmospheric disturbance evidenced by violent wind (including cyclones and tornadoes) that may be accompanied by lightning, rain, hail or snow. Persistent rain by itself is not classified as a storm.

  • Storm Surge

    An increase in the sea level caused by weather conditions.

  • Sum Insured

    The amount shown in your policy document.

  • Tools of Trade

    Tools or equipment that are used in connection with any trade or profession that you perform.

  • Tsunami

    An ocean wave caused by an undersea earthquake or volcanic eruption.

  • Unoccupied

    No one is eating, sleeping or living in the home.

1300 Insurance's car and home and contents insurance is offered by 1300 Insurance Pty Ltd (ACN 124 845 727; AR No 327609) as an Authorised Representative of Auto & General Services Pty Ltd (ABN 61 003 617 909; AFSL 241411). Auto & General Services arranges the insurance on behalf of the insurer, Auto & General Insurance Company Limited (ABN 42 111 586 353; AFSL 285571). Because we don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Product Disclosure Statement and Financial Services Guide before making a decision to buy insurance. Not available in NT.