We know that life insurance claims are always made in painful and difficult circumstances. To assist you, we have set out the ways in which you can lodge a life insurance claim with your insurer.
I need to make a claim on my life insurance policy. What do I do?
If you purchased your life insurance through 1300 Insurance on or after 18th November 2017.
We are so sorry to hear that you need to make a life insurance claim.
To lodge your claim, please call 1300 543 346 as soon as you are able to do so.
- Claims line open from
Mon–Thu: 8.00am-6.30pm EST
Fri: 8.00am-5.30pm EST - All claim matters are dealt with sensitively, promptly and efficiently
- Regular contact to keep you or your estate updated and informed
- Claims are managed with best practice principles
Information about the claims process is set out in the policy document provided when you took out your policy.
How quickly will my claim be processed?
We understand that life insurance claims are always made in difficult circumstances. Our life insurance partners will try to make the claims experience as fast and simple as possible.
If you purchased your life insurance through 1300 Insurance before 18th November 2017.
We are so sorry to hear that you need to make a life insurance claim.
To get your claim processed as quickly as possible please notify the Zurich Client Service Centre on 131 551 as soon as you are able. You will be sent a claim form, which will need to be completed and returned with any supporting documentation such as death or medical certificates.
- Step 1: Notify Zurich on 131 551 as soon as you can after the event.
- Step 2: Receive a claim form.
- Step 3: Complete and return the claim form to Zurich Australia with supporting documents.
The 3 simple steps to making a claim
All of the information required about the claims process is set out in the policy document provided when you take out your policy. For everything you need to know about making a claim please check the PDS, or call our supportive team for advice.
How quickly will my claim be processed?
We understand that there are lots of immediate expenses when somebody dies. We always try to make the claims experience as fast and simple as possible so you won’t have to worry about financial matters at such a difficult time.
Claims for funeral insurance can usually be processed within 24 hours. Life insurance claims can take a little longer, but will be handled as quickly as possible.
The 1300 Insurance team will be here to offer you advice and support if you need us during the claims process.
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