Life Insurance — Make a Claim

Our life cover and funeral insurance products are issued by Zurich Australia Limited. We know that life insurance claims can seem daunting in such painful and difficult circumstances, so the friendly, professional claims team at Zurich are there to guide you through every aspect of your claim and ensure your experience is as smooth and straightforward as possible.

I need to make a claim on a life cover or funeral insurance policy. What do I do?

To get your claim processed as quickly as possible please notify the Zurich Client Service Centre on:

131 551 as soon as you are able.

You will be sent a claim form, which will need to be completed and returned with any supporting documentation such as death or medical certificates.

The 3 simple steps to making a claim

  • Step 1: Notify Zurich on 131 551 as soon as you can after the event.
  • Step 2: Receive a claim form.
  • Step 3: Complete and return the claim form to Zurich Australia with supporting documents.

All of the information required about the claims process is set out in the Policy Document provided when you take out your policy. For everything you need to know about making a claim please check the Policy Document, or call the supportive team at Zurich for information.

How quickly will my claim be processed?

We understand that there are lots of immediate expenses when somebody dies. Zurich will always try to make the claims experience as fast and simple as possible so you won't have to worry about financial matters at such a difficult time.
The 1300 Insurance team will also be here to offer you advice and support if you need us during the claims process.

1300 Insurance Ezicover Life Insurance is issued by Zurich Australia Limited (Zurich) ABN 92 000 010 195 AFSL 232510 of 5 Blue Street, North Sydney, NSW 2060. This information is of a general nature only and does not take into account your objectives, financial situation or needs. You should consider these factors and the relevant product disclosure statement (PDS), which contains details of conditions, limits and exclusions of cover, before making a decision regarding the product. 1300 Insurance is an Authorised Representative of Bombora Advice Pty Ltd (ABN 40 156 250 565 AFSL Number 439065), of Level 2, 406 Collins Street, Melbourne VIC 3000. 1300 Insurance promotes this product and if you buy an Ezicover policy, Bombora Advice Pty Ltd will receive a commission from Zurich of up to seventy percent (plus GST) of your insurance premium. This is then passed onto 1300 Insurance. This amount is paid by Zurich and is not an additional cost to you. Details of remuneration received by 1300 Insurance can be found in their Financial Services Guide.